Reach Out to Codate
Codate channels every inquiry through a single, cohesive onboarding path—the Sign Up flow. This keeps messages tied to your onboarding context and ensures precise routing.
How to contact us via the Sign Up journey
Codate directs inquiries through the same onboarding path used to create an account. If you have questions about access, features, or site usage, begin the Sign Up process and submit your inquiry as part of that flow.
Open Sign Up
Navigate to the Sign Up page and begin the registration sequence.
Add your message
Enter your question in the message field during onboarding.
Submit
Complete the flow and send your message. Your inquiry will be queued for assessment.
Reply timelines and availability
Messages submitted through Sign Up are addressed in the order they arrive. Actual response times may vary with workload and holidays across regions.
Typical response window
Most inquiries receive an initial reply within 1–2 business days.
Business hours
Assessments occur Monday through Friday during standard business hours, excluding public holidays.
Priority routing
Clear, contextual inquiries (page, device, concise description) can be expedited.
